mbx96 Terms & Conditions

1. Definitions & Interpretations

The key terms used in these Terms are defined as follows:

• "Platform" means the mbx96 website, its mobile version, and all its sub-pages.
• "User" means any individual who holds and operates a registered account on mbx96.
• "Services" means online gaming, betting, live casino, and other entertainment activities provided through the platform.
• "Account" means each user's personal registered profile.
• "Funds" means real money deposited into an account.
• "Bonus" means rewards or additional funds granted by the platform.

Words in this document may be used in either the singular or plural form; the meaning appropriate to the context will apply.

2. Eligibility & Age Requirement

The following eligibility conditions must be met to use mbx96's services:

• The user must be at least 21 years old at the time of account registration.
• The user must provide a genuine identity and valid information.
• Each individual may operate only one account; holding multiple accounts is strictly prohibited.
• Accounts may not be operated from any country or region where online gaming is prohibited by law.

3. Account Registration & Management

3.1 Registration Process

When opening an account on mbx96, the user must provide accurate and complete information. Name, mobile number, and payment method details must be genuine and kept up to date.

3.2 Account Security

Each user is fully responsible for keeping their account login credentials secure. Passwords should not be shared with anyone. If unauthorized access to the account is suspected, the support team must be notified immediately.

3.3 Account Closure

mbx96 reserves the right to suspend or permanently close any account in the following circumstances:

• In the event of a breach of any clause of the Terms.
• If evidence of fraudulent activity is found.
• If an attempt is made to steal another user's identity.
• If an attempt is made to exploit technical vulnerabilities in the system.

4. Deposit & Withdrawal Policy

4.1 Accepted Payment Methods

Transactions on mbx96 are currently supported via the following methods: bKash, Nagad, Rocket, and Upay. Deposits or withdrawals through any method other than those listed are not supported.

4.2 Minimum Transaction Amount

The minimum deposit amount across all payment methods is ৳500, and the minimum withdrawal amount is also ৳500.

4.3 Withdrawal Processing Time

After a withdrawal request is approved, funds typically reach the user's designated mobile banking account within 30 minutes to 3 hours.

4.4 Transaction Responsibility

It is entirely the user's responsibility to provide correct payment details. mbx96 is not liable for any financial loss resulting from incorrect information.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

mbx96 offers new users a 100% bonus on their first deposit, up to a maximum of ৳15,000. This means if someone deposits ৳1,000, they will receive a ৳1,000 bonus and their total balance will be ৳2,000.

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only — not combined with the deposit amount. For example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before winnings from the bonus can be withdrawn.

5.3 Bonus Eligibility Rules

• The bonus offer applies to the first deposit only.
• Multiple accounts from the same household or device cannot claim the bonus.
• If the bonus is used to place bets in a strategically targeted manner, mbx96 reserves the right to cancel the bonus.
• All promotional offers have their own terms and conditions, which are published alongside each offer.

5.4 VIP Program

The mbx96 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are available at each tier. The maximum weekly cashback is 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. Users can advance to higher tiers based on their activity.

6. User Responsibilities & Prohibited Activities

When using the platform, users must comply with the following:

• Attempting to hack the system or exploit technical vulnerabilities is strictly prohibited.
• Playing games using automated bots or software is prohibited.
• Placing bets in collusion with other users will be treated as fraud.
• Using the platform for money laundering or illegal financial activities is a punishable offence.
• Harassing, threatening, or intimidating other users is prohibited.

7. Privacy & Data Protection

mbx96 protects users' personal information through SSL encryption technology. Full details of how data is collected, stored, and used can be found in our Privacy Policy.

By registering an account, the user consents to the following:

• The information they provide may be used for service improvement and fraud prevention.
• Limited information may be shared with third parties in compliance with applicable law.
• A request to opt out of marketing communications can be made at any time.

8. Limitation of Liability

mbx96 strives to ensure uninterrupted service as much as possible. However, the platform will not be held liable in the following situations:

• Changes to game outcomes due to technical outages or internet disconnection.
• Loss caused by the user's own device or connection issues.
• Temporary service suspension due to unexpected technical errors.
• Delays caused by third-party providers or payment gateways.

mbx96 is committed to maintaining the highest technical standards. Contact our support team for assistance with any issues.

9. Responsible Gaming

mbx96 always supports responsible gaming. We believe gaming is a form of entertainment — not a source of income. Users are encouraged to:

• Set a budget for yourself and stick to it.
• Never use gaming as a solution to stress or financial problems.
• Set your own deposit limits on your account if needed.
• Contact the mbx96 support team if you have any concerns.

For more details on responsible gaming, visit our Responsible Gaming page.

10. Intellectual Property & Content Policy

All content on the mbx96 platform — including logos, graphics, text, software, and game interfaces — is protected by the intellectual property rights of mbx96 or the respective game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Users may not:

• Reproduce any content from the platform for commercial purposes.
• Attempt to reverse engineer any game software.
• Use the mbx96 name or logo without prior permission.

11. Dispute Resolution

If a dispute arises regarding a transaction or game outcome, users are requested to contact the support team as soon as possible. mbx96 reviews every complaint impartially.

Dispute resolution process:

• First, notify the support team via live chat.
• If needed, write to [email protected] with full details.
• mbx96 will generally communicate its decision within a reasonable time.
• Our decision will be considered final, though the user's relevant legal rights remain unaffected.

12. Right to Amend Terms

mbx96 reserves the right to amend these Terms at any time as needed. Users will be duly notified of any significant changes. Continued use of the platform after changes have been made will be considered acceptance of the updated Terms.

The latest Terms will always be available on this page, and the date of the update will be noted at the top of the page.

13. Contact & Support

If you have any questions or need clarification about these Terms, please contact us:

• Live Chat: Support is available 24/7 in Bengali and English.
• Email: [email protected]

mbx96 is committed to providing fair and transparent service at all times and is ready to resolve any user concerns promptly.